Return and Cancellation Policy

Alanya Royal Florist Return and Cancellation Policy

Alanya Royal Florist As, we prioritize our customers' satisfaction and are committed to providing a safe shopping experience. The following conditions apply to returns and cancellations:

Cancellation Policy

  1. Order Cancellation:
    Your order will be delivered at least 24 hours ago You can contact us to cancel. For cancellations made 24 hours before delivery, your payment will be refunded via your payment method.

  2. Urgent Order Cancellation:
    For orders requiring urgent delivery (same day delivery), order cancellation is possible before delivery. In 2 hours Cancellation cannot be made on orders that have started to be delivered.

Return policy

  1. Incorrect or Incomplete Deliveries:
    In case of faulty product, missing product or delivery problem in the delivered flowers, Within 24 hours You can contact us and request a refund or compensation.

  2. Freshness Guarantee:
    We offer a freshness guarantee for our flowers. If there is any fading, damage or quality problem with the flowers, you can request an exchange by informing us with a photo of the products.

  3. Return Conditions:

    • Unused and undamaged products must be returned after delivery. Within 24 hours refundable.
    • Returns are not accepted on specially personalized flower arrangements (for example, items with names or special messages).

  4. Return Process:
    For approved return requests, your payment will be refunded via the payment method you used within 7 business days after the product is received back.

Exceptions

  • Returns and cancellations are not accepted for personalized flower arrangements, special campaign products and products damaged after delivery.
  • The customer is responsible for orders with incorrect delivery addresses.

Contact Us for Your Return and Cancellation Requests

For cancellation or refund requests, you can contact us via the following channels:

Alanya Royal Florist As we care about your satisfaction and are committed to being there for you for any questions you may have.